Moen Home - Recent Questions, Troubleshooting & Support
Why did my Moen 3838 Castleby Four Function Showerhead suddenly start gushing water from the base when in shower mode?
There could be several reasons why your Moen 3838 Castlebar Four Function Showerhead is suddenly gushing water from the base when in shower mode. Some possible causes include:
- Clogged showerhead: If the showerhead is clogged with mineral buildup or debris, water may not be able to pass through properly, causing it to gush out of the base.
- Leaky diverter valve: The diverter valve is responsible for directing water to the showerhead. If it is damaged or worn, water may leak out of the base of the showerhead.
- Damaged showerhead: If the showerhead itself is damaged, water may be able to leak out of the base.
- Incorrect installation: If the showerhead was not installed properly, water may leak out of the base.
- Loose or damaged O-ring: An O-ring is a small ring that seals the connection between the showerhead and the water supply. If the O-ring is missing or damaged, water may leak out of the base.
It is best to check the instruction manual and troubleshoot the issue or contact Moen support if needed. If the issue is not resolved by troubleshooting, it may be best to consult a plumber or contact Moen support for further assistance.
1/28/2023 12:53:12 AM •
Moen Home
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Answered
on Jan 28, 2023
Pulled a moen 96909 and replaced with a 1222. the 1222 does not go in the bore far enough to put the clip back in.
It sounds like you are experiencing an issue with the installation of the Moen 1222 cartridge in your faucet. The Moen 1222 cartridge is designed to be a direct replacement for the Moen 96909 cartridge, so it should fit in the same way. If the 1222 cartridge is not going in far enough for you to reinstall the clip, there may be a problem with the cartridge or with the faucet itself.
Here are a few things you can try to troubleshoot the issue:
Make sure the cartridge is oriented correctly: The Moen 1222 cartridge has a specific orientation that it must be installed in to work properly. Make sure that the cartridge is oriented correctly and that the stem is facing the right direction.
Check for any obstructions: Make sure that there are no obstructions in the bore or in the faucet that could be preventing the cartridge from being fully seated.
Make sure the faucet is properly disassembled: If the faucet was not properly disassembled before installing the new cartridge, it may not be seated correctly. Make sure that all of the internal parts of the faucet have been removed before attempting to install the new cartridge.
If these troubleshooting steps do not resolve the issue, it may be necessary to seek the assistance of a professional plumber. It is also possible that the Moen 1222 cartridge is defective, in which case you may need to return it for a replacement.
12/24/2022 12:57:02 PM •
Moen Home
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Answered
on Dec 24, 2022
How to Install Shower Curtain
If you are going to use both a shower curtain and a shower liner, you have two options for installation. You can either use one rod and one set of rings, or you can use two rods and two sets of rings. If you used one rod, line up the liner and the curtain so they are facing one another and thread one ring through each of the corresponding grommets on the both the liner and the curtain. The curtain liner will move as one unit. If you use two rods, you need one set of rings for each, and the liner and the curtain will move independently.
Hot water coming out of tub slow
Two possible options i can think of.
1) the hot water valve at the hot water tank is partially closed. look for a lever that can be opened fully. the valve could have become faulty.
2) a copper line from the tank to the faucet might be bent somewhere in the middle
5/25/2022 8:51:09 PM •
Moen Home
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Answered
on May 25, 2022
We are trying to put the retaining clip back in
The Cartridge probably isn't in all the way. Pushing it in by hand doesn't always seat it properly.
Make sure the clear plastic is centered in the gap where you push the clip in, then a few gentle taps with the wrench, followed by pushing around the edges (the black part) with a flat-blade screwdriver gets it all the way in.
If the cartridge is aligned and seated right, the clip should slide right in. If you have to force it, the cartridge is not in right.
5/19/2022 2:09:40 AM •
Moen &...
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Answered
on May 19, 2022
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