Kerry,
First check the right side cover where the image unit is located. Check the two latches that latch the door are not broken especially the rear one. Then get a paper clip and stick the clip in the small hole on the right side of the control panel it will touch a switch. The control panel with go thru some screens when you see the screen with copiers on it on the left side of the screen in the middle you will see a small "." when dot appears touch 3 button. Then the machine will continue to the code screen. Press the utility button should see a new button "Maintenance Mode" touch it then touch trouble reset. The machine will again go thru screens will see the"." again do nothing. Should go ready to Copy. If the code comes back do not reset you are messing with the Fuser the Hot part continue reset without a technician looking at and or replacing it can catch on fire that would ruin a perfectly good day
C0500 mean the fuser the hot part is not getting the 117VAC power to the lamp inside the upper fusing roller. people sometime get frustrated and slam the right side breaking one or both of those latches prevent the door to push a accurator into the machine to depress a switch to supply power to the fuser lamp
C0500
Btw, I’m available to help over the phone in case u need at https://www.6ya.com/expert/normanj_7893313f0751935f
1. Press the COUNTER.
2. Press the following keys in this order: 93 views
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