Hi, you get this error message when attempting to access a corrupt contact list database on the BlackBerry smartphone, BlackBerry Device Software or software application component has failed, or there is corrupt data from a wired or wireless synchronization.
Isolate the corrupt data by turning on advanced logging for Intellisync
1) Turn on advanced logging for Intellisync.
2) Once the corrupt data entry has been isolated, delete it from the desktop email client and the BlackBerry smartphone.
3) Synchronize again.
Clear the contact list database on the BlackBerry smartphone.
1) Open BlackBerry Desktop Manager.
2) Click Backup and Restore, and then select Advanced.
3) From the Device Databases list, select Address Book, and then click Clear.
4) Return to the BlackBerry Desktop Manager window.
5) Synchronize the contact list with the correct translator in Intellisync.
I hope this information will help you
950 views
Usually answered in minutes!
×