Mouse wont move
Are you referring to the mouse pointer when using the touch pad? To isolate the problem, try to use a USB mouse and see if the pointer will move. If the USB mouse works, then the touch pad could be disabled.
Refer to the user manual of the laptop and see on how you can enable the touch pad.
If same problem occur even though you're using a USB mouse, contact the manufacturer of the computer for second opinion or repair.
Good luck and have a great day!
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