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unfortunately that is something only the manufacturer can provide. You can try looking on the internet, search through well-known Photoshop forums and see if someone might have shared their auth code on there
1. Function key
2. General Settings
3 key operator mode #9
4 Enter Keyoperator mode password protected
5. selected user authcentication Number (75)
6 select Copy/fax/print/scan
7 select on for auth or off no auth
I have experienced this before but seem to remember I had to format and upgrade the Fiery software using the special software tool. Everything worked fine then. Sorry I can be more precicse but it was a while ago.
The best solution is to have tech support remove the offending transaction from the batch, and then settle the batch. Since it is just a pre-auth, you'll need to run a post-auth to complete the transaction anyway, so it's not a big deal in this case. In the case of it being an actual sale transaction, you would have to remove the transaction from the batch, and then re-run it through PCCharge as a post-auth.
If you don't want to deal with VFI's tech support (I wouldn't either), then depending on your version, you may have more options. If it's a later version 5.7.x and up, there is a batch utility that will allow you to remove the transaction by yourself. If you are using an older version that does not include the batch manager utility, you could rename the batch file (in case you need it later) and in the case of 2 transactions, re-run them in directly in PCCharge as post-auths. Verify that the correct transactions are in in the batch, and then settle as normal. (just as an FYI, pcc tech support will not rebuild any batches with less than 50 transactions. So it might not be a bad idea to learn the batch manager and/or renaming files if you are sticking with PCC).
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