C7 is displayed when the primary fan (the one in the middle just under the copper heat exchanger) does not spin or the computer does not recognize that it is spinning. There is a plug on the back of the fan. Make sure it is plugged in all the way.
This also happens when the computer gets damaged because the unit is plugged in to an extension cord, power surge or poorly adjusted combustion (most contractors lack the proper equipment to adjust the flame on high efficiency equipment). I have been to over 500 tankless water heater installations and found every one of them were not adjusted at all! It can also be a damaged fan caused by an improperly installed exhaust pipe.
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